L&M Nutt Sewing Machines
 
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We will try to beat any genuine quote.
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Free Delivery on orders over ï¿¡30
 
Returns
Under the UK distance selling regulations you have the right to cancel the contract for the purchase of any item within 7 working days of delivery. This applies to all of our products, you are responsible for the safe return of the product to us including the cost of doing so. L&M Nutt Sewing Machines will not accept responsibility for loss or damage of any product being returned by the customer therefore we recommend you use an insured parcel delivery service. All items returned must be unused and in their original box and packaging, we can only accept the return of opened items if they are faulty. If the product returned is not fully re-saleable condition or the packaging is damage we reserve the right to refuse a refund on this item. Goods received back in any condition other than 'as new' will be returned back to you at your cost. Software must be unopened and still be sealed.

This does not affect your statutory rights.

Should you be unhappy with any aspect of your purchase you must inform us within 7 days from the date of receipt by email or by telephone.

We will refund you within 30 days from cancellation or when we receive the goods whichever is later. Goods must be received by us within 14 days of your receipt.

Faulty Goods
If the received item is faulty you must contact us within 7 days from the date of receipt by email or by telephone. If the fault cannot be rectified over the phone we will arrange for the collection of the machine.

If the item is deemed to be faulty by our engineer we will offer the following options.

  • We can offer you a new replacement and the collection / delivery will be at our expense
  • We can repair your item and the collection / delivery will be at our expense
  • We can offer you a full refund or exchange for a different model which we will advise you on, the collection / delivery will be at our expense
We will always endeavour to minimise your inconvenience.
If the item is not deemed to be faulty by our engineer we will offer the following options.
  • We will return the item to you and charge you for the collection / delivery costs
  • Offer you a refund minus the delivery / collection charges and the item must be 'as new' and complete and with original box and packaging. We reserve the right to charge for repackaging costs and missing accessories.
Please be aware you are responsible for insuring the package is suitably packaged for return. The costs of any damage caused due to insufficient packaging will be charged to you.
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